{"id":1432,"date":"2022-05-06T23:52:13","date_gmt":"2022-05-07T02:52:13","guid":{"rendered":"https:\/\/dekaza.com.br\/?page_id=1432"},"modified":"2022-05-07T00:25:27","modified_gmt":"2022-05-07T03:25:27","slug":"politica-de-reembolso-e-devolucoes","status":"publish","type":"page","link":"https:\/\/projetos.rmconsultordigital.com\/Dekaza\/politica-de-reembolso-e-devolucoes\/","title":{"rendered":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1432\" class=\"elementor elementor-1432\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29609567 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"29609567\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1acb2937\" data-id=\"1acb2937\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7c633ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c633ff\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a23f748\" data-id=\"a23f748\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58ef51b elementor-widget elementor-widget-heading\" data-id=\"58ef51b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75e6927 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75e6927\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7574603\" data-id=\"7574603\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-750425e elementor-widget elementor-widget-heading\" data-id=\"750425e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Trocas e Devolu\u00e7\u00f5es<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d50417f elementor-widget elementor-widget-text-editor\" data-id=\"d50417f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tN\u00e3o ficou satisfeito? Trocas e devolu\u00e7\u00f5es na Dekaza.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c288078 elementor-widget elementor-widget-text-editor\" data-id=\"c288078\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Aqui na Dekaza, queremos clientes satisfeitos. Queremos que os produtos causem uma como\u00e7\u00e3o geral de felicidade ao chegar em sua casa para voc\u00ea voltar sempre.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0d4f2e elementor-widget elementor-widget-text-editor\" data-id=\"a0d4f2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Se por algum motivo voc\u00ea ficar decepcionado com a sua compra, faremos o poss\u00edvel para resolver seu problema, seguindo algumas regrinhas simples de trocas, devolu\u00e7\u00f5es e reembolsos.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce0003 elementor-widget elementor-widget-heading\" data-id=\"1ce0003\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Arrependimento e desist\u00eancia<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533e395 elementor-widget elementor-widget-text-editor\" data-id=\"533e395\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>No caso de trocas e devolu\u00e7\u00f5es por arrependimento ou desist\u00eancia, quando o produto est\u00e1 em perfeitas condi\u00e7\u00f5es por\u00e9m n\u00e3o agrada ao cliente, este ter\u00e1 o prazo de 7 (sete) dias, contados a partir da data de recebimento da mercadoria, para fazer a solicita\u00e7\u00e3o de devolu\u00e7\u00e3o por contato telef\u00f4nico ou por e-mail.<\/p><p>Como proceder em caso de devolu\u00e7\u00e3o ou troca por arrependimento:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81ffcea elementor-widget elementor-widget-text-editor\" data-id=\"81ffcea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Entrar em contato com o suporte da Dekaza atrav\u00e9s do e-mail sac@dekaza.com.br.<\/p><p>Enviar o produto pelos Correios, com porte pago pelo cliente, para o endere\u00e7o do remetente (Loja Dekaza).<\/p><p>Importante: o produto dever\u00e1 estar em sua embalagem original, sem ind\u00edcios de uso, sem viola\u00e7\u00e3o do lacre, quando existente, acompanhado de todos os acess\u00f3rios<br \/>que possui.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b716a54 elementor-widget elementor-widget-text-editor\" data-id=\"b716a54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA partir do recebimento do produto e confirma\u00e7\u00e3o das condi\u00e7\u00f5es acima pela Loja Dekaza, voc\u00ea poder\u00e1 optar\npor:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf51128 elementor-widget elementor-widget-text-editor\" data-id=\"cf51128\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Recebimento de um cr\u00e9dito na Loja Dekaza no valor total pago, que poder\u00e1 ser utilizado para compra de outro produto imediatamente, ou em uma compra futura, com validade de 6 meses.<\/p><p><br \/>&#8211; Restitui\u00e7\u00e3o do valor do produto, pelo mesmo meio de pagamento utilizado no momento da compra.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3323ac8 elementor-widget elementor-widget-text-editor\" data-id=\"3323ac8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>* Caso o pedido j\u00e1 tenha sido enviado e \u00e9 solicitado o cancelamento, o cliente dever\u00e1 esperar o produto chegar, enviar o mesmo para o endere\u00e7o indicado pela empresa e assim ser\u00e1 realizada a devolu\u00e7\u00e3o do valor pago.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-925f32f elementor-widget elementor-widget-text-editor\" data-id=\"925f32f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t* A Loja Dekaza isenta-se da obriga\u00e7\u00e3o de trocar qualquer produto cujo defeito tenha sido ocasionado por mau uso, ou atender solicita\u00e7\u00f5es fora dos prazos\nmencionados.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc889fb elementor-widget elementor-widget-text-editor\" data-id=\"cc889fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDisponibilizamos as medidas em cent\u00edmetros de nossos produtos para n\u00e3o haver erro na escolha do tamanho.\nSegundo o C\u00f3digo de Defesa do Consumidor &#8211; Artigo 18, n\u00e3o existe a obriga\u00e7\u00e3o legal do lojista de realizar\ntrocas por motivos de arrependimento do consumidor quanto \u00e0 cor, tamanho, modelo, ou qualquer outra hip\u00f3tese. O direito assegurado ao cliente pelo c\u00f3digo de defesa do consumidor \u00e9 o de realizar trocas apenas em caso de produtos com defeito.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7ee33 elementor-widget elementor-widget-heading\" data-id=\"2b7ee33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outras Ocorr\u00eancias<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c41b9 elementor-widget elementor-widget-text-editor\" data-id=\"37c41b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTodas as ocorr\u00eancias descritas acima, e ainda outras que possam ser identificadas, dever\u00e3o ser comunicadas\n\n\u00e0 Loja Dekaza por telefone ou atrav\u00e9s do e-mail sac@dekaza.com.br\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d496ee elementor-widget elementor-widget-text-editor\" data-id=\"1d496ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tProdutos devolvidos sem essa comunica\u00e7\u00e3o, fora do prazo ou com aus\u00eancia de \u00edtens\/acess\u00f3rios que o acompanhem, poder\u00e3o ser reenviados sem consulta pr\u00e9via.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa39d1 elementor-widget elementor-widget-text-editor\" data-id=\"cfa39d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAl\u00e9m das ocorr\u00eancias mencionadas, se ocorrer qualquer das hip\u00f3teses abaixo, o recebimento do produto deve ser recusado.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42fb5b elementor-widget elementor-widget-text-editor\" data-id=\"e42fb5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Embalagem aberta ou avariada;<\/p><p>&#8211; Produto avariado;<\/p><p>&#8211; Produto em desacordo com o pedido;<\/p><p>&#8211; Falta de acess\u00f3rios.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eecdba elementor-widget elementor-widget-text-editor\" data-id=\"2eecdba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tSe, ainda assim, voc\u00ea receber o produto, por favor, entre em contato com o suporte da Loja Dekaza em at\u00e9 72 hs contadas a partir do recebimento.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dab361 elementor-widget elementor-widget-text-editor\" data-id=\"3dab361\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Esperamos termos esclarecido suas duvidas!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-724e241 elementor-widget elementor-widget-text-editor\" data-id=\"724e241\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Equipe Dekaza<\/p><p>CNPJ: 46.148.619\/0001-49<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-136c571 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"136c571\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es Trocas e Devolu\u00e7\u00f5es N\u00e3o ficou satisfeito? Trocas e devolu\u00e7\u00f5es na Dekaza. Aqui na Dekaza, queremos clientes satisfeitos. Queremos que os produtos causem uma como\u00e7\u00e3o geral de felicidade ao chegar em sua casa para voc\u00ea voltar sempre. Se por algum motivo voc\u00ea ficar decepcionado com a sua compra, faremos o poss\u00edvel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1432","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de reembolso e devolu\u00e7\u00f5es - Dekaza<\/title>\n<meta name=\"description\" content=\"Estes termos de servi\u00e7o regulam o uso deste site e outros sites da Dekaza. 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