{"id":190,"date":"2024-08-23T13:48:23","date_gmt":"2024-08-23T16:48:23","guid":{"rendered":"https:\/\/projetos.rmconsultordigital.com\/intranet\/?post_type=docs&p=190"},"modified":"2024-08-24T07:18:48","modified_gmt":"2024-08-24T10:18:48","password":"","slug":"br-digital-acionamentos","status":"publish","type":"docs","link":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs\/br-digital-acionamentos\/","title":{"rendered":"BR Digital – Acionamentos"},"content":{"rendered":"\n

Portal:<\/strong>
Portal BR Digital<\/a>

<\/p>\n\n\n\n

N\u00edvel 1 – Network Operations Center (Contact Center)<\/strong>
Tel.: 0800 600 5353
Tel.: (51) 3022-9350
E-mail: noc.tikets@br.digital<\/a>
SLA: 0-4 horas

<\/p>\n\n\n\n

N\u00edvel 2 – NOC Leadership (Lideran\u00e7a)<\/strong>
Tel: (51) 3079-7958
E-mail: leaders.noc@br.digital<\/a>
SLA: 4-6 horas

<\/p>\n\n\n\n

N\u00edvel 3 – NOC Supervisor<\/strong>
La\u00eds Pires (08:30 – 18:18)
(51) 3079-7933
(51) 99281-9269

Henrique Rothel (18:00 – 04:00)
(51) 3079-7956
(51) 98053-6359
E-mail: supervisao.noc@br.digital<\/a>
SLA: 6-8 horas

<\/p>\n\n\n\n

N\u00edvel 4 – NOC Coordenador<\/strong>
M\u00e1rcio Moraes
(51) 3079-7947
(51) 99162-9842
E-mail: mlmoraes@br.digital<\/a>
SAL: Acima de 8 horas

<\/p>\n\n\n\n

N\u00edvel 5 – Operations Manager<\/strong>
C\u00e1ssio Moreira
(51) 3079-7957
(51) 99826-0107
E-mail: croliveira@br.digital<\/a>
SAL: Acima de 10 horas<\/p>\n","protected":false},"excerpt":{"rendered":"

Portal:Portal BR Digital N\u00edvel 1 – Network Operations Center (Contact Center)Tel.: 0800 600 5353 Tel.: (51) 3022-9350E-mail: noc.tikets@br.digital SLA: 0-4 horas N\u00edvel 2 – NOC Leadership (Lideran\u00e7a)Tel: (51) 3079-7958 E-mail: leaders.noc@br.digital SLA: 4-6 horas N\u00edvel 3 – NOC SupervisorLa\u00eds Pires (08:30 – 18:18) (51) 3079-7933(51) 99281-9269 Henrique Rothel (18:00 – 04:00)(51) 3079-7956(51) 98053-6359 E-mail: supervisao.noc@br.digital […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[32,31,33],"doc_tag":[49,48,50,51],"class_list":["post-190","docs","type-docs","status-publish","hentry","doc_category-eqtgo","doc_category-eqtrs","doc_category-fornecedores","doc_tag-br-digital","doc_tag-escalonamento","doc_tag-fibra","doc_tag-optico"],"year_month":"2026-06","word_count":95,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"author_nicename":"robson","author_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/author\/robson\/"},"doc_category_info":[{"term_name":"EQTGO","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-category\/eqtgo\/"},{"term_name":"EQTRS","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-category\/eqtrs\/"},{"term_name":"Fornecedores","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-category\/fornecedores\/"}],"doc_tag_info":[{"term_name":"br digital","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-tag\/br-digital\/"},{"term_name":"escalonamento","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-tag\/escalonamento\/"},{"term_name":"fibra","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-tag\/fibra\/"},{"term_name":"optico","term_url":"https:\/\/projetos.rmconsultordigital.com\/intranet\/docs-tag\/optico\/"}],"author_list":[{"ID":"4","user_login":"helielton.oliveira","display_name":"helielton.oliveira","id":"4"},{"ID":"1","user_login":"Robson","display_name":"Robson Morais","id":"1"},{"ID":"3","user_login":"sidney.martins","display_name":"Sidney Martins","id":"3"}],"_links":{"self":[{"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/docs\/190"}],"collection":[{"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/comments?post=190"}],"version-history":[{"count":4,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/docs\/190\/revisions"}],"predecessor-version":[{"id":229,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/docs\/190\/revisions\/229"}],"wp:attachment":[{"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/media?parent=190"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/doc_category?post=190"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/projetos.rmconsultordigital.com\/intranet\/wp-json\/wp\/v2\/doc_tag?post=190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}